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If you’ve never done this before, we suggest:

:HELLO MANAGER.SYS
:NEWGROUP DUMPS
:CHGROUP DUMPS

Be aware that this may take up quite a bit of disk space.

Run the DAT (Dump Analysis Tool) program to load the dump:


:DAT.DAT.TELESUP


Tell DAT to load the dump into a file named something like “HANG1”. (There is a five character limit to the dump name. The first character has to be a letter, and may be followed by any combination of letters and digits.)

Enter the getdump command: (The following example creates a dump file called HANG1)

getdump HANG1

DAT will request the tape (you may need to =REPLY to the tape request) and will allocate disk space to hold the dump

It then reads the tape onto disk, and displays a progress bar during loading.

Load the DAT macros: (HANG1 is the name from the prior step)

macstart “HANG1”, “1”

Note: if DAT says it found errors while loading the dump, and asks if it should continue, enter YES.

Pre-process the dump, saving time for support:

process_wait; ui_showjob

Exit DAT:

exit

STORE the dump to tape

:STORE HANG1@ ;; show; progress

(You can STORE the dump onto the original tape, if you
wish ... the original dump tape is no longer needed, because
the STORE tape version is more useful.)

Send the STORE tape with the dump to us at Resource
3000, or your software support team.

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Odds and Ends, Tips and Solutions

Each month, we’ll pass on a few tips and solutions from the support calls we receive from our customers. Here are our two tips for this month:

Is Your System Load Tape Good?

One of our support people says this: “I always tell people that they should run CHEKSLT.MPEXL.TELESUP after creating a system load tape to verify that it was created correctly, and can be read correctly in the future. Further, I recommend that they use a different tape drive for the test, or even verify the tape on a different MPE system. This way, you’ll always know you have a valid and useful tape.”

Finding A Lost Password

This month we’ll give you the tip, but not the solution. Yes, we’re playing with you. Did you know that you can use Debug to recover, and even replace passwords on your system? You can, and it’ s not that tough. Call us for the solution, or make sure you subscribe to our newsletter to see the solution in next month’s issue.

 
 
  www.resource3000.com   Resource 3000 - NEWS - Issue No. 1 - JANUARY 2005