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  Report on a Community in Chaos:
Keeping the HP e3000 Alive
An Interview with Bill Lancaster


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third parties wanting to join. Who wants to be out in the cold alone when they can share in the camaraderie and support of a community of like-minded people?”


These are smart, talented and successful people who have developed other markets to keep their businesses viable. But, where HP is doing all they can to help e3000 customers move to other platforms, Lancaster and others at Resource 3000 couldn’t see abandoning the e3000 community. “Of those who remain on the 3000, some do so out of necessity. Others have chosen to keep their systems running as long as possible because of the 3000’s consistency, reliability, and inherent system security. The last thing we wanted to do was abandon them, even though all of us have other options.”


The Business side of creating community

Lancaster admits that forming Resource 3000 wasn’t entirely an altruistic gesture. “It was also a clear business decision,” he said. “HP has left a big hole by announcing they’d stop supporting the system after 2006. We knew that together we could easily fill that hole better than anyone.”

There is no denying the fact that as of January 1, 2007, HP will no longer support the e3000 computer system. New versions of the MPE/iX operating system will not be generated, and any new generations of the Itanium hardware line will be geared toward other operating systems. HP is encouraging users to migrate as soon as possible, and companies like IBM are aggressively courting disgruntled e3000 customers. As far as HP is concerned, MPE/iX is an operating system on its last legs.

Resource 3000 hopes to change all of that. “We’ll work with anyone, anywhere, who has a desire to nurture this community for as long as necessary,” Lancaster insists. “We have people who helped train HP engineers on this system, and I absolutely believe we have more experience.

We’re going to rebuild this community and keep it viable for as long as customers want to keep using their systems.”


Lancaster agrees that migrating off the e3000 will at some point be a clear business decision for e3000 customers. “It will happen,” he says. “The only question is when it will happen. We believe that it needs to be a business decision made by each customer, and not a decision forced on them by outsiders. I think that’s why the term homesteading became popular. But, we’re not
really homesteaders. We’re a community.”


Other members of Resource 3000 agree. “Our goal is to be the ‘Go To’ organization for e3000 customers,” said Steve Cooper, Allegro Consulting. Lancaster adds that the community is at the heart of what Resource 3000 is all about. “We see our primary role as that of a resource to help people change on their timeline, and in a way that is best suited to their needs.”


Finally, Lancaster offered this to e3000 users worldwide: “I want to offer a personal invitation to everyone to join us in creating a new community of e3000 users. This invitation applies to customers and vendors alike. We are in a position to create our own future – together.”


For additional information about Resource 3000, and how you can participate in the e3000 community, contact Bill Lancaster directly at 1-800-935-0652 or info@resource3000.com.

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